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Apple’s iPhone Ecosystem Lesson

As Business Week reports in this article, Apple is having major success with the iPhone AppStore.  This time around, Apple appears to have learned a critical lesson about ecosystems that they ignored with the Mac.  Specifically, Apple is now paying attention to the application developers who are part of their ecosystem.

The 100% Commission Mindset

As leaders, how do we create customer-focus throughout our organization? It is often easy to get distracted by internal issues and forget the customer. A recent experience suggests that perhaps our mindset needs to shift to what I call the “100% Commission Mindset” to encourage more customer-focused thinking and behavior. I recently led a multi-day…

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Rolls-Royce’s Customer-centric Model

The Economist just published a fantastic profile of Rolls-Royce (who makes aircraft engines, not just luxury cars) that is well worth reading to learn about how different business model elements can be combined to create a successful company.  Some key points to look for: The company made a big bet on a particular underlying technology for jet engines. …