“We never get any complaints about that.” This notion is one of the most aggravating statements I hear from business leaders. In many cases, customers don’t take the time to complain. Rather than tell you that they didn’t like their experience, they simply leave and do not come back. Hence the term: the non-existent customer…
“Not every team can win, but every team can lose.” Coach Mike Krzyzewski This quote from Coach K has been one of my favorites ever since I heard him speak a few years ago. Coach K was describing his experience as an assistant coach to the 1992 US Olympic “Dream Team.” This team included the…
Why are we here? Why do we exist? These are the questions of the existential crisis. Many people and organizations avoid these questions because they can be scary to confront. We fear spiraling into despair, lack of meaning, or irrelevance. It is much more comfortable to cruise along in the status quo, oblivious to these…
“If your business were an animal, what animal would you be?” A few weeks ago I did an alignment session with an executive team to help them finalize their One Page Business Plans. While the plans were coming together in terms of guiding the business over the next year, I observed some questions and uncertainty…
I’m working with a finance organization to help them create the culture and capacity to be trusted business partners. The organization supports several diverse business units and consists of a VP, directors, managers, and staff. Their vision is to grow well beyond the traditional role of finance to be true partners leading and supporting the…
